Order Cancellation Policy
Effective Date: November 12, 2024
At Beckl LTD (“we,” “our,” or “us”), we strive to provide excellent service and ensure that your shopping experience at thesculptly.store is smooth and satisfying. To help us achieve this, we have established the following Order Cancellation Policy.
1. Order Cancellation Timeframe
You may cancel your order within 6 hours of placing it. After this period, we begin processing your order, and cancellations will no longer be possible.
2. How to Cancel an Order
To cancel your order, please send a cancellation request to our support email:
Email: contact@thesculptly.store
Please include the following information in your cancellation request:
- Order number
- Full name
- Contact details (email and/or phone number used for the order)
3. Cancellation Confirmation
Once we receive your cancellation request within the allowable timeframe, we will process it and confirm the cancellation via email. If your request is submitted after the 6-hour window, we will inform you that the order is already being processed and cannot be cancelled.
4. Refund Process
If your order is successfully cancelled within the allowed period, we will issue a full refund to your original payment method. Refund processing times may vary based on your payment provider and can take up to 5-10 business days to appear in your account.
5. Non-Cancellable Orders
Orders cannot be cancelled if:
- The 6-hour cancellation window has passed.
- The order has already been processed or shipped.
6. Contact Us
For any questions or assistance related to your order cancellation, please contact us at:
Beckl LTD
3 Frederick Street
London, WC1X 0ND
United Kingdom
Email: contact@thesculptly.store
Phone: +44 161 818 6230