Returns & Exchanges

Effective Date: November 12, 2024

At Beckl LTD, we are committed to ensuring that our customers have a positive experience when shopping at thesculptly.store. This Order Replacement Policy outlines the conditions under which we can provide replacements for orders.

1. Eligibility for Order Replacement

To be eligible for an order replacement, the following conditions must be met:

• The item received must be defective, damaged, or incorrect.
• The request for a replacement must be submitted within 7 days of receiving the order.

2. Proof of Damage or Defect

To verify that an order is eligible for replacement, customers must:

• Send clear pictures of the damaged or defective item to our support email at contact@thesculptly.store.
• Include the order number and a brief description of the issue.

Our support team will review the images and assess the claim. If deemed eligible, we will process the replacement order.

3. Replacement Process

Once the damage or defect is verified, we will:

• Confirm the replacement approval via email.
• Ship the replacement item within 5 business days of approval, at no additional cost to the customer.

4. Non-Eligible Replacement Conditions

Orders will not be eligible for replacement if:

• The damage is due to misuse, neglect, or accidental handling after the product has been received.
• The item was reported after the 7-day window for reporting issues has passed.

5. Contact Us for Assistance

If you have questions or need help with a replacement, please contact our support team:

Beckl LTD
3 Frederick Street
London, WC1X 0ND
United Kingdom
Email: contact@thesculptly.store
Phone: +44 161 818 6230